Privacy Policy

Last updated: April 01, 2026

At Dinepe, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account (name, email address, phone number)
  • Place an order (delivery address, payment information)
  • Contact our support team
  • Subscribe to our newsletter
  • Participate in promotions or surveys

1.2 Business Information

For restaurant partners, we collect:

  • Business name and registration details
  • GST/Tax identification numbers
  • Bank account details for settlements
  • Menu and pricing information

1.3 Automatically Collected Information

When you access our platform, we automatically collect:

  • Device information (type, operating system, browser)
  • IP address and location data
  • Usage data and browsing patterns
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send order updates and delivery notifications
  • Improve our services and user experience
  • Send promotional offers and marketing communications (with your consent)
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

3. Information Sharing

We may share your information with:

  • Restaurant Partners: To fulfill your orders
  • Delivery Partners: To deliver your orders
  • Payment Processors: To process transactions securely
  • Service Providers: Who assist in our operations (hosting, analytics, customer support)
  • Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure data storage with access controls
  • Regular security audits and updates
  • Employee training on data protection

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

6. Cookies Policy

We use cookies and similar technologies to:

  • Remember your preferences and login status
  • Analyze platform usage and performance
  • Deliver personalized content and advertisements

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: support@dinepe.com